Technical Support Analyst (Deerfield Beach)
Visionaire PartnersDeerfield Beach, Florida, United States
Posted December 10, 2025
Contract / Temporary
About the Company
Visionaire Partners is a specialized IT and corporate staffing firm that connects top-tier talent with leading organizations. They offer a full spectrum of recruitment solutions—including Statement of Work, contract, contract-to-hire, and direct hire placements—to enable clients to scale quickly and meet evolving business objectives. By delivering highly skilled professionals in record time, Visionaire differentiates itself through a rigorous selection process and a commitment to client success. Their focus spans IT, finance, operations, marketing, and infrastructure roles, ensuring a comprehensive talent acquisition strategy. The company fosters a collaborative culture that values agility, partnership, and continuous improvement.
Job Description
Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth.
Requirements
- Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
- Help to service and maintenance audio-visual equipment as needed.
- Account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements.
- Continuously monitor, effort, assign/re-assign, escalate, etc. Incidents/Requests with ServiceNow ITSM tool.
- Fully document all service management incidents and requests in ServiceNow ITSM Suite
- Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages.
- Assist in the mentoring and training of all TSA II team members.
- Troubleshoot and configure software, printer, and connectivity-related issues beyond step-by-step instructions.
- Provide 24X7 first-line support for all Warehouse Automation technologies which includes physical repairs of mechanical equipment as needed.
- Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
- Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance