Customer Success Manager
VISITSMelbourne, Victoria, Australia
Posted February 16, 2026
Full Time
About the Company
VISITS is a national Managed IT and Cyber Security Services Provider with a great team culture and regular social gatherings.
Job Description
Join a leading MSP in a collaborative, high-energy environment as a Customer Success Manager. Champion client experience and delivery excellence, working with customers and internal teams to translate business needs into clear priorities that guide delivery and strengthen long-term partnerships.
Requirements
- At least 3+ years' experience in MSP service delivery/account management
- Professionally, a confident communicator who thrives in client-facing environments, bringing a strategic mindset and a passion for driving business growth through technology
- Strong business acumen and presentation skills - confident presenting to C-level executives
- Able to influence, advise and build trust with technical and non-technical stakeholders
- Familiarity with ITIL-aligned service management
- Familiarity with Microsoft Technology stack
- Desirable to have experience with HaloPSA and/or ScalePad
Benefits
- Competitive salaries
- Employee-focussed benefits
- Career growth within the organisation
- Personalised training and professional development plan
- Breakfast, snacks and light lunches supplied
- Cafe-quality coffee machine
- Novated leasing, including FBT-free leasing of electric cars
- Savings on IT equipment and home NBN
- Access to company cars
- Optional participation in charity and fundraising events for mental health and similar causes
