Senior Specialist, Voice of the Customer - Manila, Hybrid

The Customer Experience team at Vistaprint is dedicated to championing the voice of our customers, ensuring their needs and expectations are met at every touchpoint. As a Senior Specialist, Voice of the Customer, you will provide data analysis and findings to drive customer understanding, lead a continuous cycle of customer understanding, and use customer feedback to align with business goals.

Requirements

• 2-4 years of experience in customer experience, data analysis, market research, or a similar field
• Hands-on experience with data analysis tools such as Excel, SQL, Google Analytics, Tableau, or Power BI
• Proven ability to conduct root cause analysis, identify patterns in customer feedback, and apply statistical techniques
• Strong written and verbal communication skills

Benefits

• Hybrid work arrangement
• Award-winning company
• Inclusive community
• Growing company with opportunities for growth
• Vista Behaviors exemplify the behavioral attributes that make us a culturally strong and high-performing team