Account Operations Consultant
Viva.comAttica, Greece
Posted October 31, 2025
Full Time
About the Company
Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
Job Description
Viva.com is a tech bank revolutionizing omnichannel payments in Europe. They are seeking an Account Operations Consultant to resolve customer account issues, leverage AI-powered tools, and contribute to the company's AI-driven customer service strategy. The role involves investigation, resolution, and collaboration with internal systems and customers.
Requirements
- Experience in the banking/financial services sector (issuing, acquiring, bank transfers)
- Background in Customer Service or Technical Support, ideally in a fast-paced, tech-oriented environment
- AI literacy: Ability to work with and adapt to AI-powered tools
- Familiarity with CRM software, digital productivity tools and modern support platforms
- Goal-oriented mindset with strong analytical and problem-solving skills
- Excellent written and verbal communication in both Greek and English
- Customer-centric mindset with a proactive attitude and the drive to go the extra mile
Benefits
- Competitive compensation package
- Annual bonus
- Private health insurance
- Top of the Line tools and equipment
- Career development and regular feedback
- Employee Wellness Program