Technical Support Engineer- Flowics

The Technical Support Engineer- Flowics will be responsible for delivering exceptional support to customers worldwide, troubleshooting complex software issues, and providing proactive system validation, training follow-up, and risk identification. The role emphasizes proactive system validation, training follow-up, risk identification, and customer relationship continuity to ensure consistent operational excellence across the customer lifecycle.

Requirements

• Bachelor degree or Master's degree in engineering or any field.
• 3+ years’ experience in a system administration or technical support role within a broadcast, media, or IT systems integrator environment
• Strong understanding of live and automated studio workflows, and newsroom integration
• 5+ years IT experience with 3+ years Vizrt product experience beneficial
• Solid knowledge of Windows OS, networking, and system diagnostics
• Demonstrated ability to troubleshoot mission-critical applications and distributed systems
• Excellent communication and conflict-resolution skills in a customer-facing environment
• Proficiency in written and spoken English. Able to speak in Spanish and Portuguese language would be a bonus but not mandatory.

Benefits

• Competitive compensation
• Paid vacation
• Medical insurance
• Provident fund contributions