Customer Service Representative

VNA Health is seeking a Customer Service Representative to join their Intake Department, focused on improving referrals and enhancing patient and community well-being. The role involves assessing, processing referrals, communicating with patients and families, and maintaining a high standard of customer service within a supportive and collaborative environment. The company prioritizes compassion, innovation, and employee empowerment.

Requirements

• Bachelor’s degree preferred
• Experience in medical environment (e.g., medical, home health, hospice, personal care services) highly desirable
• Strong critical thinking skills
• High attention to detail and strong organizational skills
• Exceptional communication skills
• Excellent information technology skills
• Ability to juggle multiple tasks in a fast-paced environment
• Ability to maintain accuracy and remain calm in stressful situations

Benefits

• Employer sponsored dental, vision, basic life, disability, and AD&D insurance
• Generous Paid Time Off
• Generous Wellness Benefit
• Financial wellness program
• Supportive company culture