Technical Support Engineer
Voltage ParkSeattle, Washington, United States • San Francisco, California, United States
Posted September 21, 2025
Full Time
About the Company
Voltage Park is an enterprise-grade AI infrastructure provider that democratizes access to advanced AI solutions for businesses of all sizes. Our platform offers scalable, secure, and customizable AI services, enabling organizations to harness the power of artificial intelligence without requiring extensive technical expertise. By simplifying complex AI technologies, Voltage Park empowers companies to drive innovation, enhance decision-making, and stay competitive in a rapidly evolving digital landscape.
Job Description
Voltage Park is seeking a Technical Support Engineer to join their customer experience team, focusing on high-impact incidents and providing support to customers both internally and externally. The role involves troubleshooting, leading responses, and communicating with stakeholders, acting as a central point of contact for both engineering and customer needs. This is an on-site position based in Redmond, WA or San Francisco.
Requirements
- Manage customer escalations and technical communications at all levels.
- Experience delivering complex systems from zero to one.
- Willingness to participate in weekend on-call rotation.
- 5+ years of experience in Linux systems administration, infrastructure support, or data center operations.
- Scripting experience in Bash, Python, or JavaScript.
- Experience diagnosing distributed training workloads and GPUs.
- Familiarity with cloud support and job schedulers.
