Customer Support Manager - Calgary
Volvo GroupCalgary, Alberta, Canada
Posted January 23, 2026
Full Time
About the Company
Nova Bus is a leading provider of sustainable public transit solutions, committed to fostering an inclusive and respectful workplace environment.
Job Description
Are you looking for a new challenge with social, economic, and environmental impact? Do you want to boost your career and make a difference? Take part in the electrification of transportation by joining the team as a Customer Support Manager - Calgary!
Requirements
- 5 to 10 years of hands-on technical experience in the commercial automotive or commercial vehicle industry (experience with electric or hybrid buses strongly preferred)
- Experience working with Nova Bus vehicles or other heavy-duty transit fleets is a strong asset
- Experience supporting customers in the field, dealing with technical issues, warranty cases, and service campaigns
- Frequent travel to local customers and company facilities required, occasional travel to suppliers and factory
- Ability to speak, read, and write English fluently; bilingual in French is an asset
- Knowledge of commercial electric vehicles and vehicle system communications (CAN bus, J1939, diagnostic tools, Vector datalogger, CAN bus analysis)
- Familiarity with BAE Systems or similar EV propulsion/battery systems is an asset
- Understanding of Nova Bus electric and hybrid vehicle platforms, including high-voltage systems and drivetrain components
Benefits
- Competitive salary and benefits package
- Generous vacation policy, insurance, and group RRSP plan
- The opportunity to work on large-scale, high-impact projects
- A meaningful role contributing to sustainable transportation
- A collaborative, innovative, and future-focused team