Customer Success Manager - Energy Commodity Analytics

Vortexa is looking for a Customer Success Manager in London to play an influential role in our post-sale customer experience in the European region and have a major role in our ambitious growth plans. The role involves proactively training, nurturing and developing value-based relationships with our customer base across the global energy and shipping spectrum.

Requirements

• Experience in energy, shipping or in the wider commodity/financial/trading or data & analytics sector
• Experience in Customer Success, with proven record of partnering with customers on their needs
• Client-first mentality and track record of adoption, churn prevention and renewal success
• Several years’ experience within a customer success, sales or business development role (B2B SaaS experience a plus)
• Strong relationship building and relationship management skills
• First-class communication skills – verbal and written
• Experience using customer success analytics tools, including CRM systems; experience using data to inform decisions and with a measurement-orientated approach

Benefits

• A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge
• A team of motivated characters and top minds striving to be the best at what we do at all times
• Constantly learning and exploring new tools and technologies
• Acting as company owners (all Vortexa staff have equity options)– in a business-savvy and responsible way
• Motivated by being collaborative, working and achieving together
• A flexible working policy- accommodating both remote & home working, with regular staff events
• Private Health Insurance offered via Vitality to help you look after your physical health
• Global Volunteering Policy to help you ‘do good’ and feel better