Customer Care Agent

This Customer Care Agent position focuses on providing information and resolving customer issues regarding services. The role involves answering inquiries, handling complaints, identifying needs, and maintaining customer records. The position requires flexibility, effective time management, and a willingness to work with various teams and external partners.

Requirements

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits.
• Go the extra mile to engage customers.
• Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise.
• Maintain accuracy in the computer system.
• Manage paperwork and files.
• Potentially adjust the office layout and equipment.
• Ability to multi-task and prioritize time effectively.
• Work in a customer support environment.