Partner Success Manager
WalkMeAustin, Texas, United States • Raleigh, North Carolina, United States
Posted December 10, 2025
110000 - 130000 USD year
Full Time
About the Company
WalkMe is a Digital Adoption Platform (DAP) company that enables businesses to unlock the full potential of technology.
Job Description
WalkMe, an SAP company, is seeking a Partner Success Manager to help guide partner delivery and client success. The ideal candidate will have 3+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management.
Requirements
- Maintain relationships with Partner leadership to foster collaboration and continuous improvement.
- Guide Partners through their certification programs.
- Provide hands-on process training for WalkMe delivery and client success.
- Monitor and support Partners in client engagements to ensure high-quality delivery.
- Monitor Partner performance metrics including client satisfaction and days to go live.
- Manage risk and coordinate ticket escalation.
- Collaborate with global peers on the WalkMe Partner team to improve the Partner program.
- Maintain an understanding of our product and roadmap, so you can guide Partner service delivery strategies
Benefits
- Generous annual leave policy
- Health coverage options
- Robust retirement contributions
- RefreshMe Days
- Quarterly wellness reimbursements
- Daily BrightBreaks
- WalkMe's annual Wellness Month