Technical Support Engineer
WalkMeDublin, Ireland
Posted June 3, 2025
35110 - 52440 GBP year
Full Time
About the Company
WalkMe simplifies digital adoption, enhancing productivity with intuitive, insight-driven user guidance.
Job Description
WalkMe is looking for a Technical Support Engineer to join their team. As a Technical Support Engineer, you will be the trusted point of contact for WalkMe's customers, delivering prompt and effective solutions to ensure high customer satisfaction. You will play a crucial role in delivering customer support, contributing to the knowledge base, and enhancing the overall customer experience.
Requirements
- 1.5+ year experience in software support or customer service
- Fluent in English (verbal and written)
- Problem-solving skills with a customer-first approach
- Knowledge of HTML, jQuery, CSS (please specify your level)
- Experience in various communication formats (written, live chat, conference calls, in-person)
- Ability to grasp and articulate new technologies quickly
- Proficient in using application logs, browser dev tools, and other diagnostic tools
- Independent and teamwork capabilities
- Poise and articulation in challenging customer interactions
- Availability to work onsite at the Dublin SAP office 3 times a week
Benefits
- Competitive total rewards package
- Bonus
