Technical Support L2 (English + Spanish)

Get in charge with Wallbox! The role is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.

Requirements

• Embedded systems knowledge
• Analytic vision
• Ticketing and reporting systems knowledge, Salesforce, Jira,...
• Incident Management
• Excellent interpersonal skills
• Good practice management for quality of service delivery
• Availability to travel based on business needs
• Experience dealing with clients
• Fluent English
• Fluent Spanish
• Is a plus additional languages
• IT knowledge. Remote operations, Wifi, Bluetooth...
• ITIL certification will be assessed positively

Benefits

• Flexible working hours
• Hybrid work schedule and half Fridays
• First-class private health, dental, and life insurance
• Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
• Car discounts & special advantages if you choose an EV!
• Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen