Kundenbetreuer:in für den Wertpapierservice / Customer Care Agent (m/w/d)
Smartbroker AGBerlin, Germany
Posted August 14, 2025
Full Time
About the Company
Smartbroker AG is a modern financial service provider based in Berlin, offering investment solutions since 2004. The company's key product, Smartbroker, combines full-service brokerage with fee-free trading, making it unique in the market. With over 250,000 customers and assets under management totaling nearly 5 billion euros, Smartbroker is renowned for simplifying investments and fostering financial independence. The company prides itself on its agile culture, employee engagement, and commitment to making people smarter investors.
Job Description
This customer care agent role is the first point of contact for our customers, providing excellent service by answering inquiries via phone, email, and chat. The position involves solving customer requests, resolving issues, and contributing to continuous improvement. It's service-oriented and independent from sales.
Requirements
- Open and empathetic communication skills
- Customer service and problem-solving abilities
- Proactive approach to customer requests
- Independent service-oriented mindset
- Ability to handle inbound inquiries by phone, email, and chat
