Weekend Cloud Support Engineer (APAC)

WALT Labs is seeking a skilled Cloud Support Engineer with a strong focus on Google Cloud Platform (GCP) to join our dynamic team. The role provides weekend coverage and requires experience with GCP, incident.io, and JIRA.

Requirements

• Proven experience with Google Cloud Platform (GCP) services - 3+ years.
• Understanding of Google Workspace (admin experience a plus)
• Familiarity with incident.io for incident tracking and management (of equivalent)
• Proficiency in using JIRA for task management and support workflows.
• Strong experience working with observability tools (Grafana)
• Strong troubleshooting and problem-solving skills in cloud environments.
• Understanding of cloud security and performance optimization best practices.
• Knowledge of scripting or automation tools (e.g., Python, Terraform) is a plus.
• Excellent communication and customer service skills.
• Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable.
• Ability to work under pressure and prioritize tasks effectively.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Benefits

• Contractors are not eligible for full-time benefits