Warby Parker is seeking a Store Manager to lead a team of service-minded Managers, Opticians, and Advisors in executing processes and creating amazing customer experiences. The role involves building and fostering an engaged, effective team, managing daily scheduling and payroll, and coordinating store events. The ideal candidate has 3+ years of management experience in a complex customer-focused retailer, strong leadership skills, and a passion for providing nothing-but-wonderful service.
Requirements
- Represent and communicate Warby Parker's values and philosophy to customers and team members
- Execute and improve all operational activities to meet your store's financial targets and customer experience goals
- Consistently follow company-wide processes to maintain brand consistency
- Manage daily scheduling and payroll for the entire store team
- Coordinate store events with our Marketing team
- Implement existing procedures (and create new ones!) to protect the company's inventory and assets
- Follow and enforce protocols to ensure risk management and safety
- Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
- Lead biannual performance and development reviews for each store team member
- Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like
- Create an inclusive workplace culture by treating all teammates and customers with respect
- Attend company leadership trainings, including our annual Store Leader Summit
Benefits
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid time off
- Paid Holidays
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Assistance Program (EAP)
- Bereavement Leave
- Optical Education Reimbursement
- Snack Pantry
