Principal Field Service Engineer

Waters, the world's leading specialty measurement company, is seeking a Field Service Engineer to support the growth of their businesses across India. The candidate will demonstrate a clear grasp of understanding customers' business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing "customer success".

Requirements

• Installation, performance maintenance, troubleshoot and support Waters' product suite
• Establish and maintain effective relationships with external and internal customers
• Manage customer expectations and communicate work performed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Benefits

• Opportunity to work with a global leader in analytical instruments
• Collaborative and diverse work environment
• Professional development opportunities