Head of Customer Success

Wellio is building the world's first Wellbeing Management System to help schools teach wellbeing consistently, spot students who are struggling earlier, coordinate support, and continuously improve outcomes. We're looking for a Global Head of Customer Success to lead our customer experience as we expand around the world.

Requirements

• Lead a world-class, globally scalable Customer Success function
• Build and execute a customer experience strategy
• Define core CS KPIs and dashboards
• Build an operating rhythm
• Lead and develop a high-performing team of CS professionals

Benefits

• Mission-driven work
• Autonomy to shape and build your own team
• Transparency and high trust culture
• No VC Influence
• Remote-friendly but culture-focused work environment
• Bi-annual meetups