Director, Client Care - Preferred & Small Business Banking

The Director of Client Care leads a multi-site organization responsible for delivering exceptional sales, service, and operational support to small business and preferred banking clients through virtual channels. The role ensures teams resolve client requests, identify opportunities to deepen relationships, and maintain strong compliance and operational soundness.

Requirements

• 12+ years of related experience in Treasury Management Sales, Treasury Management Service, Branch Banking Operations, or a similar field.
• Bachelor’s degree or equivalent experience required; degree in a related field preferred.
• Previous leadership experience required, with demonstrated success leading high-performing financial services or contact-center teams.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program