We are seeking a strategic and execution-focused Product Manager to lead our CRM transformation initiative using Microsoft Dynamics. This role is central to modernizing our operations and delivering scalable, user-centric solutions across service and sales workflows.
Requirements
- 5+ years of experience as a Product Manager or Product Owner, preferably in CRM platforms.
- Bachelor's degree in related field required.
- Strong understanding of CRM workflows, case management, and customer service processes.
- Ability to translate business needs into actionable product requirements and deliver value through iterative releases.
- Excellent communication and stakeholder management skills with experience running effective outcome-based meetings with cross-functional teams.
- Strong understanding of operational workflows and process documentation and ability to create and manage operational documentation, internal FAQs and user guides.
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Advanced knowledge of banking products, including treasury management, credit cards, as well as pricing dynamics.
- Advanced experience with Product Management Methodology including new product launches, road mapping, business cases, product enhancements, communication and marketing plans, and robust executive management presentations and reporting development.
- Advanced speaking and writing communication skills.
Benefits
- Competitive salaries
- Ownership stake in the company
- Medical and dental insurance
- Time off
- 401k matching program
- Tuition assistance program
- Employee volunteer program
- Wellness program
