WGU is seeking a Business Systems Analyst to join their team. The ideal candidate will have a solid understanding of business processes, system architectures, and data integration. They will be responsible for diagnosing and troubleshooting system interface and data integration issues, recommending business process changes, and implementing software systems using strong coding skills and system architecture design.
Requirements
- Develops a robust understanding and application of current and historical business processes, system architectures, interfaces and data access methods
- Diagnoses and troubleshoots system interface and data integration issues
- Diagnoses and recommends business process changes to increase efficiency and create cost-saving outcomes
- Ensures changes to business processes are implemented correctly and align with strategic direction
- Conducts research into applicable systems and possible alternatives to provide more informed recommendations to business or IT related changes
- Represents system architecture with leadership, employees, and external stakeholders on behalf of department users
- Plans and presents proposals for system upgrades and new system architectures that support and deliver desired outcomes
- Develops, tests, and implements software systems using strong coding skills and system architecture design
- Emerging subject matter expert in database management, system architecture, Excel, higher education systems and customer relationship management (CRM) system
- Integrates third-party products with existing infrastructure and optimizes performance for high utilization environments
- Develops training and informational documentation for users internal and external to department
- Performs quality control audits for data integrity, system process administration and provides solutions to enhance user navigation of programs and processes
- Builds and maintains strong relationships with multiple and diverse team members
- Gathers project requirements from stakeholders across multiple departments
- Leads configuration-based changes that ensure business processes and procedures are upheld
- Manages multiple projects concurrently, applying appropriate project management techniques such as Agile and waterfall as needed
- Creates and maintains comprehensive project and technical documentation
- Oversees the system interface between key department programs and software
- Collects and analyzes feedback from users to enhance staff and student experiences
- Updates and documents technical procedures and processes
- Writes, reviews, and executes unit tests to ensure high-quality code delivery
- Engages in performance tuning and optimization of systems for enhanced reliability and efficiency
- Performs other job-related duties as assigned
Benefits
- Bonuses
- Medical, dental, vision, telehealth and mental healthcare
- Health savings account and flexible spending account
- Basic and voluntary life insurance
- Disability coverage
- Accident, critical illness and hospital indemnity supplemental coverages
- Legal and identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted WGU tuition
- Flexible paid time off for rest and relaxation with no need for accrual
- Flexible paid sick time with no need for accrual
- 11 paid holidays
- Other paid leaves, including up to 12 weeks of parental leave
