Director, Operations
Western UnionMexico City, Mexico • Rio de Janeiro, Brazil
Posted December 10, 2025
Full Time
About the Company
Western Union is a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
Job Description
Western Union powers your pursuit. This role will direct the execution and management of operations strategies to improve service quality, implement new processes, and address service issues.
Requirements
- 10+ years of relevant professional experience
- A bachelor's degree in a related field (preferred)
- Proven leadership that inspires and ability to lead high-performing teams
- Project & Operations Mastery and digital expertise
- Exceptional Communicator with strong communication skills
- Big-Picture Perspective and ability to navigate large-scale organizations
- Language Skills: English proficiency is essential
Benefits
- Short-term incentives
- Multiple health insurance options
- Accident and life insurance
- Access to best-in-class development platforms