Senior Manager, Product Management – Consumer Financial Service

Western Union is seeking a seasoned senior product manager to lead the strategy, development, and execution of our consumer financial services offerings. This role is ideal for someone who thrives in both strategic planning and hands-on product delivery, and who can confidently manage complex relationships with external partners and internal stakeholders.

Requirements

• Define and own the product strategy across a 36-month time horizon, aligning with business goals and customer needs.
• Lead end-to-end product delivery efforts, from discovery and requirements definition to launch and post-launch optimization, with minimal oversight.
• Collaborate closely with UX design and engineering teams to bring innovative, customer-centric financial services experiences to life.
• Partner with external technology and financial institutions to ensure seamless integration, regulatory compliance, and operational readiness.
• Write clear, actionable product requirement documents and user stories that guide engineering, design, and operations teams.
• Drive cross-functional roadmap alignment across core business stakeholders, regional product leads, engineering, compliance, legal, marketing, and customer care teams.
• Conduct market research to uncover unmet customer needs, jobs to be done, and barriers to adoption, with or without formal research support.
• Monitor product performance, gather feedback, and iterate to improve customer experience and business outcomes.
• Stay ahead of industry trends in digital financial services, lending, payments, and global consumer banking.

Benefits

• Short-term incentives
• Multiple health insurance options
• Accident and life insurance
• Access to best-in-class development platforms