Customer Experience Agent
WhatnotPhoenix, Arizona, United States
Posted November 3, 2025
Full Time
About the Company
Whatnot is the largest livestream shopping platform in the United States, United Kingdom, and Europe, connecting millions of buyers and sellers through interactive, real‑time video sessions. The company’s core focus blends community, commerce, and entertainment, offering a marketplace that spans more than 250 categories—from fashion and sneakers to collectibles, electronics, and vinyl. Whatnot’s distinctive value lies in its live‑shopping format, which transforms traditional e‑commerce into an engaging, social experience that drives higher engagement and sales. With a remote, distributed workforce anchored in hubs across the US, UK, Ireland, Poland, and Germany, Whatnot continues to accelerate growth as a leading innovator in the live‑shopping space.
Job Description
Whatnot is a live shopping platform that allows users to buy, sell, and discover products. We're a remote co-located team with hubs in the US, UK, Germany, Ireland, and Poland. As a Customer Experience Agent, you will be responsible for driving the best possible user experience through process improvement, order management, and problem solving.
Requirements
- 2+ years of Support experience handling email and/or chat services
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care Benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning
- Retirement; 401k offering for Traditional and Roth accounts in the US
- Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave