Customer Experience Agent (Overnight Shift)

Join the Future of Commerce with Whatnot, the largest live shopping platform in North America and Europe. As a Customer Experience Agent, you will be responsible for driving the best possible user experience through process improvement, order management, and problem solving.

Requirements

• Interact with buyers and sellers with a customer first attitude
• Resolve all customer issues regarding payments, orders, shipments and general questions
• Become an expert in Whatnot’s product, processes and systems
• Work with other departments to troubleshoot, research and resolve open questions

Benefits

• Generous Time off Policy
• Health Insurance options
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care Benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning
• Retirement; 401k offering
• Parental Leave