Customer Experience Team Lead

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. As a Customer Experience Team Lead, you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving.

Requirements

• 5+ years of support operations experience managing support KPIs such as CSAT
• Leadership experience and ability to motivate a team
• Analytical and data-driven with experience distilling large data sets to actionable insights
• Knowledge of Zendesk, data platforms such as Sigma, and excel/google Sheets
• Experience in startups, marketplaces, or e-commerce
• Multichannel support operations experience and familiarity with large, diverse customer support organizations

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning
• Retirement plan with 401k offering and employer match
• Monthly allowance to dogfood the app
• Parental Leave with 16 weeks of paid leave