Vice President, Customer Success
WheelNew York, New York, United States • Denver, Colorado, United States • Boston, Massachusetts, United States • Atlanta, Georgia, United States • Seattle, Washington, United States • Austin, Texas, United States
Posted October 10, 2025
221000 - 221000 USD year
Full Time
About the Company
Wheel, founded in 2018, is a leading health technology company offering AI-assisted patient experiences, tailored care programs, and access to top-tier clinicians. With millions of patient visits facilitated, Wheel collaborates with life sciences, payers, digital health, and retail clients like Amazon Clinic and GoodRx. The company's platform enables seamless nationwide healthcare at an unprecedented scale, setting it apart through its innovative approach to telehealth and workforce optimization.
Job Description
Wheel is seeking a Vice President of Customer Success to lead their clients, which include large healthcare and pharma companies. The role involves driving client retention, expansion, and growth, serving as a primary client advocate, and ensuring seamless client implementation and delivery of their virtual care platform. This executive leadership position is crucial for connecting internal and external stakeholders and ensuring client success.
Requirements
- 12+ years of experience in client success, account management, or client success roles in healthcare or virtual care delivery
- 7+ years of experience leading and managing high-performing client success teams
- Experience managing a P&L and driving optimization of business units
- Experience and deep understanding of R&D organizations and tech products
- Bachelor’s degree in business, marketing, or a related field (MBA or advanced degree preferred)
Benefits
- Medical
- Dental
- Vision
- 401K match
- Flexible PTO
- Parental Leave
- Stock options
