Customer Success Specialist
WHEREFITSydney, New South Wales, Australia
Posted March 16, 2026
Full Time
About the Company
WHEREFIT is Australia and New Zealand’s leading wellbeing benefits platform.
Job Description
WHEREFIT is looking for a proactive and commercially aware Customer Success Specialist to help corporate clients get ongoing value from their WHEREFIT partnership. This role will support a portfolio of corporate accounts across onboarding, engagement, follow-up and ongoing account management.
Requirements
- 1-3 years of experience in a client-facing role
- Proactive, organised and strong on follow-through
- Genuine ownership mindset
- Good communication and relationship-building skills
- Commercial awareness
- Ability to work in a small, growing team
- Customer experience focus
- Comfortable using systems and keeping account information well organised and up to date
Benefits
- Competitive remuneration package
- Access to 4,500+ fitness and wellbeing perks
- Up to $1,200 per year towards personal fitness or sporting expenses
- Four additional paid leave days each year
- Flexible working environment
- Access to Fishburners workshops and events
- Generous learning and development budget
- Complimentary Headspace access
- Weekly CrossFit, yoga and pilates classes
- Monthly team lunches and regular social events
