We are seeking a Retail Business Operations Manager to join our Wilcox + Flegel team. As the Retail Business Operations Manager, you will play a key role in overseeing the operational aspects of our retail business, Flyways. Your responsibilities will include optimizing convenience store operations, managing inventory, and ensuring a seamless customer experience.
Requirements
- Excellent interpersonal skills as well as verbal and written communication skill.
- Strong leadership and managerial skills.
- Must be highly organized with strong ability to prioritize effectively, including appropriate delegation and follow-up.
- Able to assess competing demands and determine appropriate direction.
- Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient.
- Extensive experience and knowledge of convenience store operations, including profitable sales growth, merchandising and customer service/satisfaction and loyalty.
- Thorough understanding of Retail operations, methods and best practices, as well as applicable policies and federal, state, and local laws and regulations.
- Experience developing and effectively managing budgets.
- Experience performing in a complex, rapidly changing work environment.
- Solid understanding of business goals and development of aligned approaches to enable and support talent achievement of same.
- Knowledge of metrics, KPIs and business acumen to understand challenges and opportunities for business segment.
- Proven ability to develop and optimize highly collaborative relationships with managers and team members across the company.
- Proven ability to comprehend, interpret, recommend and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Results-oriented.
- Strong problem solving and creative solutioning skills.
- Strong analysis, judgement and decision making.
- Ability to support 24/7 as needed.
- Ability to travel as needed, including overnight travel.
- Bachelor’s degree in Business or related field with at least 10+ years’ experience in convenience store operations and leadership or equivalent combination of education and experience.
Benefits
- Medical, Dental, Vision, RX, Optional FSA
- Optional Medical Waive Bonus
- Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
- 401(k) with a generous company match
- 120 Hours Paid Vacation Time
- 7 Paid Holidays
- Working Holiday Pay
- Volunteer Employee Program
- Employee Fuel Discount Account
- Profit Sharing Program
- Wellness Program Incentives
- Recognition & Reward Program
- Team Member Referral Bonus
- Additional PTO - Bereavement and Jury Duty
