ServiceNow ITOM Engineer
WindwardUnited States
Posted October 27, 2025
Full Time
About the Company
Windward specializes in maritime intelligence solutions by integrating AI, big data, and expertise to provide comprehensive insights into the maritime ecosystem. Their services encompass a wide range of areas including security, finance, commercial shipping, and border protection, enabling clients to manage risks effectively. With a focus on open-source intelligence and advanced analytics, Windward offers distinctive capabilities that enhance decision-making in the complex and dynamic maritime environment.
Job Description
Windward Consulting is at the forefront of Service-Centric IT. We are looking for a high caliber, multidimensional ServiceNow ITOM Health Engineer to provide CMDB and Service Mapping modeling and advisory for clients.
Requirements
- ServiceNow Mainline Certifications in Event Management, Discovery, Service Mapping
- Expertise in at least three full lifecycle ServiceNow implementations
- 3+ years of experience with ServiceNow with a strong focus on the Event management aned monitoring and integrations
- Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises.
- Deep experience modeling network, storage and compute infrastructure
- Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services.
- 5+ years of experience developing and implementing ITSM/ITIL and CMDB processes and solutions
- 8+ years of professional services/consulting experience
- 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products
- Demonstrable experience with ServiceNow JavaScript and glide queries
- Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Short Term Disability
- Long Term Disability
- Life Insurance and AD&D
- Paid Time Off
- Personal Leave
- Holidays
- 401(k) plan with company match
- Work/life balance
