Client Success Advocate I
WINESHIPPING COM LLCCalifornia, United States
Posted December 30, 2025
Full Time
About the Company
Wineshipping COM LLC is a tech-enabled third‑party logistics provider specializing in the transportation, warehousing, and fulfillment of alcoholic beverages across the United States. Leveraging climate‑controlled facilities and advanced inventory systems, the company delivers fast, accurate, and cost‑efficient delivery solutions for wine, beer, spirits, and related products.
Job Description
The Client Success Advocate plays a critical role in delivering exceptional service and support to our winery clients. This role requires outstanding communication and problem-solving skills to ensure a seamless and positive client experience.
Requirements
- Serve as the first point of contact for client inquiries by answering incoming calls and responding to tickets with professionalism and urgency.
- Accurately research and resolve client support tickets within defined scope.
- Demonstrate proficiency in using company platforms including D365, ACP, and Zoho to process, track, and manage customer requests.
- Maintain up-to-date knowledge of Wineshipping products, services, and new offerings to provide informed support to clients.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Bonus pay
