SERVICE DESK ANALYST L1
WiproBengaluru, Karnataka, India
Posted January 7, 2026
Full Time
About the Company
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions.
Job Description
The Service Desk Analyst L1 is the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end user issues.
Requirements
- Primary user support and customer service
- Troubleshoot end user issues
- Follow standard service desk operating procedures
- Manage queries and escalate if not resolved
- Regular MIS & resolution log management