SERVICE DESK ANALYST L1
WiproBengaluru, Karnataka, India
Posted January 6, 2026
Full Time
About the Company
Wipro Limited is a leading technology services and consulting company that helps clients realize their boldest ambitions and build future-ready, sustainable businesses.
Job Description
The Service Desk Analyst L1 will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end user issues. The role involves providing primary user support and customer service, responding to queries from various channels, and managing service desk tickets.
Requirements
- Primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Familiarity with client applications and processes
- Fundamental operations of commonly-used software, hardware and other equipment
- Standard service desk operating procedures
- Defined tracking software
- Maintenance of scorecard as per SoW with respect to TAT, SLA & hits
- Management of queries and escalation as per defined helpdesk policies and framework
Benefits
- Competitive salary
- Opportunities for growth and development
- Collaborative and dynamic work environment