Help Desk Agent

We are seeking a dedicated Help Desk Technician to join our Wirex team and provide technical assistance to users, ensuring smooth operation of systems and minimizing downtime.

Requirements

• Proven experience in customer or technical support (1+ year)
• Working knowledge of fundamental office tools provided by Google and Microsoft
• Basic understanding of computer basics and differences between operating systems (Windows, macOS, Linux)
• Strong problem-solving and communication skills, customer-oriented approach, and quick adaptability to new tools and technologies
• Advanced English is essential; proficiency in additional languages is considered a significant asset

Benefits

• Premium tariffs for our product
• Semi-remote work with flexible hours
• Home office allowance
• Virtual share options scheme after the probation period
• Comprehensive medical insurance after the probation period
• Generous vacation policy
• Paid sick leave
• Birthday and Anniversary leave
• Length of Service Holidays
• Engaging in online events for learning and enjoyment
• Coworking with all facilities and parking compensation in Wrocław/Kyiv