NOC Technician (3409)
WiverseNew York, United States • City of Rochester, New York, United States • Florida, United States
Posted December 9, 2025
Full Time
About the Company
Wiverse, headquartered in Wheaton, IL, is a privately held, certified MBE corporation that delivers comprehensive staffing, contingent workforce, consulting, and payroll solutions across the communications and technology sectors. Leveraging decades of industry expertise, the company specializes in connecting clients with high‑talent professionals for projects ranging from telecommunications and utilities to cybersecurity, cloud infrastructure, and manufacturing. Wiverse’s distinctive value lies in its deep network of specialists, streamlined talent‑acquisition processes, and a focus on innovative, project‑specific workforce strategies that accelerate deployment and reduce operational risk. The firm serves a broad portfolio of verticals—including telecom, engineering & construction, media operations, IT consulting, and healthcare technologies—while maintaining a culture of agility, integrity, and client‑centric service.
Job Description
The NOC Technician will be responsible for monitoring network events, initiating incidents, performing high-level triage, and managing escalations and notifications in a 24/7 environment. The role requires direct communication with customers and working closely with Tier 2 organization.
Requirements
- High School Diploma or equivalent experience
- 1-2 years' work experience in telecommunications or similar fields
- Strong work ethic and multi-tasking ability
- Excellent analytical problem solving and decision-making abilities
- Strong written and verbal communication skills