Ensures delivery of excellent customer service through accurate and fast processing of orders. Provides logistics support for domestic and international movement of recycled materials.
Requirements
- Communicate with customers to monitor inventories and anticipate their production needs and to schedule all necessary equipment to move waste by-products.
- Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers waste by-product pick-ups by using WM approved carriers.
- Monitor and maintain shipment status via computer system.
- Respond to customer complaints in a timely manner.
- Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries.
- Review pricing with the Sales and Marketing groups.
- Develop interactive relationships with vendors, customers and outside freight carriers.
- Responsible for all necessary documentation for all shipments, which can include export documentation to overseas mills.
- Initiate calls to customers to ensure timely and accurate invoicing.
- Record and prepare vendor payments in accordance with contracted terms.
- Ensure proper billing of freight and special charges.
- Issue debits and credits as necessary.
- Resolve downgrades and rejects of waste material by dealing directly with the customer and the vendor.
- Gather and process the cost information by negotiating pricing with the customer and/or vendor to minimize the overall impact to the company and customer, with approval by account manager.
- Work with other supervisors/managers to coordinate services and keep them informed as issues arise.
- Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA.
- Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity and efficiency.
- Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
- Provide timely and accurate information to incoming customer order status and product knowledge requests.
- Works to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals.
- Collaborate with sales representatives to meet and exceed customers' service expectations, and develop solutions to ensure smooth material movement.
- Perform other special projects and tasks as assigned.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
