(CX) Customer Experience Consultant

WONGDOODY is a human experience company looking for a Customer Experience Consultant to develop and improve the end-to-end customer experience in the financial sector. The ideal candidate will have strong CX skill sets and strategic design experience.

Requirements

• Very strong CX skill sets and strategic design to build out research and roadmaps for customers and understanding of Finance and Insurance
• Strong background in working closely with the Projects Business Lead, Tech Lead to understand customer needs and translate them into findings
• Create and deliver project research as well as specific features and components which will then be turned into journey maps, personas, blueprints and concepts and low-fi designs
• Ability to translate research insights into solid design solutions and provide a strong rationale for the design decisions made
• Excellent experience design skills and the ability to create artefacts such as insights and recommendations papers, Customer Journey Maps, Service Blueprints, and Personas/archetypes
• Low and Mid-Fidelity Designs, Prototyping, End-to-End User flows, Map out error scenarios, Map Entry/Exit points for different channels/platforms, Information Architecture, Usability testing

Benefits

• Remote and flexible working space
• Opportunity to work with international team and clients
• Flexible working arrangement