Talent Development Manager

World Travel Holdings seeks a dynamic and innovative Talent Development Manager to lead our remote talent development team, managing the end-to-end lifecycle of training programs and driving organizational performance and retention.

Requirements

• Lead, coach, and develop the Talent Development team, fostering a culture of continuous improvement and high performance.
• Interview, select, and onboard training resources to support agent training initiatives.
• Provide ongoing coaching and guidance to training support staff.
• Assess team capabilities and delegate assignments to maximize strengths and address development needs.
• Address and resolve employee issues related to new hire training.
• Build and maintain strong partnerships with key business stakeholders across all units.
• Develop and implement approaches to engage employees in well-defined and ongoing career development, including the definition of career paths and supporting training and development programs.
• Foster a culture of informal knowledge exchange, coaching, and continuous learning to actively engage and develop the workforce.
• Oversee the annual COMPASS new hire agent training program, ensuring curriculum relevance, consistency, and quality of delivery.
• Collaborate cross-functionally to design, deliver, and maintain blended learning solutions (live and virtual) that support business objectives and drive employee growth.
• Facilitate a variety of training sessions—including sales/service, soft skills, product, technical/systems, operational, compliance, and leadership topics.
• Partner with leadership to define training goals, evaluate effectiveness, and recommend improvements.
• Manage multiple projects and competing priorities in a fast-paced, virtual environment.

Benefits

• 401k Matching
• Generous Paid Time Off