Dynamic PC Support

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support position performs tasks related to the repair of client products, troubleshoots technical issues, and interacts with clients to provide timely and accurate responses.

Requirements

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria
• Complete all administrative tasks associated with each call
• Complete real-time reporting of all calls
• Follow various established policies and guidelines
• Ensure control of assets and inventory
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines
• Maintain all required OEM Certifications
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation
• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances
• Ability to lift and or move various computer equipment up to 50 lbs
• Must own a basic repair tool kit