Support Engineer
Worth AIMiami, Florida, United States
Posted October 30, 2025
Full Time
About the Company
Worth AI is a minority-founded SaaS platform powering inclusive financial underwriting through AI. Our Values: - Economic inclusion for everyone. - Equitable decision-making through technology. - Tackling financial inclusion for all - from enterprises to small businesses. Get to Know Worth AI’s Technology: Worth AI is an onboarding and underwriting workflow automation platform that leverages AI algorithms to deliver lightning-fast processing times, unparalleled accuracy, and a unique user experience. Our patent-pending platform provides: - Real-time data on the SMB market. - Enabling advanced risk modeling. - Comprehensive portfolio visibility. - Continuous risk monitoring. Our data-driven platform reduces risks and eliminates biases by processing thousands of traditional and non-traditional data sources. We're pushing boundaries and rewriting the rulebook in fintech. Let's work together to make real change happen.
Job Description
Worth AI is seeking a detail-oriented Technical Support Engineer to join their product engineering support team. The role involves troubleshooting, diagnosing, and resolving escalated support issues, along with implementing solutions to mitigate support workloads. The company focuses on using AI to revolutionize decision-making and fosters a collaborative environment.
Requirements
- Research, identify, and implement solutions to customer issues.
- Analyze support trends and propose process or product improvements.
- Timely escalation of unresolved issues.
- Provide prompt, accurate, and level-headed feedback.
- Build and maintain tooling to support issue resolution.
- Proficiency working with relational databases (Postgres, MySQL, etc).
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance
- Unlimited Vacation
- Work From Home
- Free Food & Snacks (in office)
- Wellness Resources