Service Design Lead

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients.

Requirements

• Extensive Service Design Leadership: Proven track record leading service design initiatives within large-scale enterprise digital transformation or organisational change programs.
• Core Expertise: Deep expertise in Journey Management, System Thinking, Service Offerings, and Service Ecosystems design, with a focus on internal employee experiences in complex, global, matrixed environments.
• Methodology & Tools: Proficient in service design tools and methodologies (e.g., journey mapping, service blueprinting), emphasising internal employee experiences.
• Research & Insights: Strong ability to leverage user research findings and collaborate effectively with research teams to inform design.
• Communication & Influence: Exceptional facilitation, communication, and visual storytelling skills, capable of engaging and influencing diverse internal audiences at all levels.
• Strategic Impact: Demonstrated ability to drive process standardisation and interoperability across complex systems and varied business units.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance