Director Customer Success

Wrike is seeking a high-impact Director of Customer Success for the Americas (AMS) to lead a team of enterprise and commercial CSMs responsible for driving adoption, retention, and expansion across one of Wrike’s most strategic regions.

Requirements

• 8+ years in Customer Success, Account Management, or Enterprise SaaS leadership.
• Owns and achieves targets tied to retention and expansion metrics at scale.
• Experience leading distributed teams and managing leaders (preferred).
• Strong operational acuity: forecasting, playbooks, capacity models, adoption frameworks, success plans.
• Exceptional communication skills with the ability to influence at all levels
• Comfortable in a fast-scaling, matrixed environment with tight alignment to Sales and Renewals.
• Deep customer empathy paired with a commercial mindset; you know how to protect and grow a book of business.
• Proficient with Salesforce, Clari, CS platforms, and data/analytics tooling.
• Experience with project management or work management software is a plus.

Benefits

• Comprehensive Health Coverage
• Security & Support
• Financial Well-Being
• Nurturing New Beginnings
• Work & Life Enrichment
• Global Impact