Enterprise customer success manager

Writer is seeking an Enterprise customer success manager to help customers succeed with their full-stack generative AI platform. The ideal candidate will have 5+ years of experience in a CSM role in Enterprise B2B SaaS and be able to develop expertise as an advisor of best practices in developing on-brand content at scale.

Requirements

• 5+ years in a CSM role in Enterprise B2B SaaS
• Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal
• Experience in deepening adoption within a team as well as introducing a product across many teams in an organization
• Experience managing and building relationships across multiple stakeholder levels, including C Level
• Experience in the art of Change Management
• Ability to make the complex simple
• Knowledge of editorial processes or working with Content Marketing, Technical Writing or UX teams a real plus

Benefits

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for: Home office setup, cell phone, internet, Wellness stipend for gym, massage/chiropractor, personal training, etc., Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k