Enterprise customer success manager

We're looking for an Enterprise customer success manager to help customers succeed with Writer. As our customer success manager, you'll be on the ground-floor helping us build processes for onboarding, adoption, and retention. Our Product is adopted across an organization so we need someone who's comfortable in a complex customer relationship environment navigating many relationships, project managing deliverables and driving value across their business.

Requirements

• 5+ years in a CSM role in Enterprise B2B SaaS
• Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal
• Experience in deepening adoption within a team as well as introducing a product across many teams in an organization
• Experience managing and building relationships across multiple stakeholder levels, including C Level
• Experience in the art of Change Management
• Knowledge of editorial processes or working with Content Marketing, Technical Writing or UX teams a real plus
• Incredibly curious and an active listener
• A great presenter
• A genuine leader
• A connection to our mission of Great writing for everyone
• A natural affinity to our values of Connect, Challenge, Own

Benefits

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for: Home office setup, cell phone, internet, Wellness stipend for gym, massage/chiropractor, personal training, etc., Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k