Global HR Services Jr. Team Lead
WTWPhilippines
Posted November 5, 2025
Full Time
About the Company
WTW (NASDAQ: WTW) is a global leader in providing data-driven solutions for people, risk, and capital. With expertise spanning 140 countries, the company offers a comprehensive suite of services including risk management, insurance, reinsurance, financial consulting, human resources, and software solutions. WTW's distinctive approach combines global insights with local expertise to help organizations enhance strategy, resilience, workforce motivation, and performance.
Job Description
Global HR Services Jr. Team Lead oversees day-to-day GHRS operations, functions, and duties, ensuring adherence to service level standards and metrics, and leads process efficiency and improvement projects.
Requirements
- Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
- Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues
- Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan
- Oversee adherence to defined processes in GHRS
- Lead process efficiency, monitoring of workload and the implementation of the improvement projects
- Identify the potential for better team efficiencies and agree with the leader on their implementation
- Proactively provides immediate and specific constructive feedback and recognition evenly across own team
- Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
- Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
- Enrich the processes, value-added services and keeping current on trends (power tools) for both internal and external customers
