Inside Sales Representative responsible for meeting sales and gross profit targets, researching profitability concerns, and providing seamless customer support. Moderate to expert technical understanding of fasteners and industrial hardware required.
Requirements
- Work to meet all established Key Performance Indicators (KPI's)
- Meet sales and gross profit percentage targets for assigned books of business
- Follow company guidelines to establish selling prices and profit margins
- Actively research profitability concerns
- Meet objectives related to customer acquisition and activation
- Represent the company professionally and courteously
- Moderate/Expert technical understanding of fasteners & industrial hardware required
- Work to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting
- Serve as an escalation point for non-routine customer solutions and support
- Provide support and mentorship to other members of the discrete/unplanned Inside Sales team
- Data entry, quote support, record management, researching activities, logistics, etc.
- Effective management of all customers' master data
- Proactively drives account management while executing tasks to support the sales process and move opportunities forward
- Collaborate professionally with cross-functional teams to identify and resolve customer issues
- Manage customer portals for demand, quote requests, and corrective actions
- Maintains and builds customer relationships to become trusted consultative advisors
- Excellent judgement and decision-making skills
- Strategic thinker; uses creative and innovative problem solving in many types of diverse situations
- Proactively contact customers to assist with upcoming requirements
- Be able to learn ways with Wurth training to read and decipher customer prints and drawings
- Provide Leadership for recommending and identifying internal process improvements
- Respond timely to requests via all modes of communication
- Performs other duties, as assigned
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
