Customer Support Specialist
XCEEDItaly
Posted January 31, 2026
20000 - 25000 EUR
Full Time
About the Company
XCEED is the platform behind the best nights out—empowering event organizers to manage ticketing, marketing, and audience insights, while helping fans discover their next unforgettable experience—all in one place.
Job Description
As a Customer Support Specialist, you’ll be the voice of Xceed to our users, providing fast, empathetic, and effective support to people who are purchasing, managing, or attending events through our platform.
Requirements
- Bilingual in English and Italian
- Tech-savvy and comfortable using customer support platforms (like Zendesk, Intercom, etc.)
- Experienced or passionate in nightlife, live events, or the entertainment industry
- Comfortable working flexible hours, including late evenings and weekends
- Detail-oriented, analytical, and eager to continuously improve the customer experience
Benefits
- Unlimited Paid Time Off
- Flexible Working Hours
- Unlimited Remote Work
- Workation — work from anywhere as long as it aligns with your team’s dynamics
- Access to learning platforms (Codely, Coursera, MasterClass) and dedicated time for personal development
- Team-building activities and meet-and-greet events
- Go Out — Free passes to XCEED partners’ events to experience what our users do
- Referral Program to helping us find incredible talent
