Field Service Technician

Xos is hiring an experienced Field Service Technician responsible for diagnosing, repairing, and reporting on Xos vehicles. The role requires a high level of productivity and self-reliance while traveling, with exceptional customer service and knowledge of the complete vehicle, including battery systems.

Requirements

• Diagnose, repair, and report on quality and design concerns on Xos vehicles and products
• Collaborate with internal teams and external partners
• Demonstrate proficiency in low voltage and high voltage electrical diagnosis, controls, and module programming
• Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters
• Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred
• Provide professional customer facing support
• Complete timely and accurate case notes, repair orders, and initiate new cases as required
• Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions
• Complete training objectives and certifications as assigned by management
• Perform additional duties as assigned

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• HSA & FSA Plans
• PTO
• Generous Company Holidays
• Basic Life & AD&D Insurance
• Betterment 401(k)
• Pet Insurance