Assistente de Atendimento – Customer Experience
XP Inc.São Paulo, Brazil
Posted October 7, 2025
Full Time
About the Company
XP Inc. is one of Brazil's largest independent financial institutions, managing over R$1.1 trillion in assets under custody for more than 4.6 million active clients. Pioneering the investment advisory market with a network of over 18,300 professionals, XP Inc. focuses on investments, technology, career development, and financial markets. Guided by values like 'Big Dream,' 'Entrepreneurial Spirit,' 'Client Focus,' and 'Open Mind,' XP Inc. seeks to continuously improve the lives of its customers through innovation and talent.
Job Description
XP Inc. is seeking a passionate Customer Experience Assistant to join their Customer Experience team. The role focuses on delivering satisfying customer experiences through various channels like chat, phone, and email, prioritizing quality and efficiency. The company offers a dynamic environment and growth opportunities within a strong culture of innovation and customer focus.
Requirements
- Bachelor's degree in a related field
- Prior experience in customer service (preferred)
- Adaptability to work in different communication channels
- Valuing customer experience as a priority
- Strong communication, didactic, and critical thinking skills
Benefits
- Health insurance without coparticipation
- Dental
- Wellhub (Gympass)
- Zenklub
- Life Insurance
- iFood Benefits (VA and VR flexible)
- Transport Allowance
- New Value (benefit club)
- Parental Leave: 6 months maternity and 20 days paternity
- Creche Assistance
- Financial Life
- Exclusive Investment Funds
- Credit
- Flexible Work Model
