IT Systems Administrator

Xpress Wellness is seeking a Systems Administrator to serve as a senior technical resource responsible for advanced troubleshooting, system administration, and IT infrastructure management.

Requirements

• Resolve escalated issues from Level 1 and Level 2 teams.
• Mentor Level 1 and Level 2 teams.
• Perform root-cause analysis and implement permanent fixes.
• Install, configure, and maintain servers, operating systems, and other IT applications.
• Manage IT projects related to new systems and upgrades.
• Create and manage user accounts, permissions, and group policies.
• Support onboarding/offboarding processes, including device provisioning.
• Monitor system performance and health.
• Diagnose and resolve hardware, software, and connectivity issues.
• Maintain uptime and optimize system performance.
• Support change management processes and ensure communication of IT changes to end users.
• Provide on-call Level 3 support for Level 1 team: every 5 weeks.
• Maintain internal documentation for configurations and processes.
• Maintain and improve documentation, knowledge base articles, and user guides.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan